Oh dear… In the unfortunate event of wanting to return your good(s) please notify us at We’d love the opportunity to resolve the issue for you and put things right.

Alternatively, you have 30 days from receiving your order to return your item(s) in its original condition. A refund or exchange will be processed upon us receiving the good(s), unused and in their original condition within the 30 days.

To help us process your return as quickly as possible, please include your full name, order date, contact information and reason for return, inside the parcel and return to,

Roo-tid Ltd
29 Hayward Way
BH31 6HS

Refunds will be paid to the debit/credit card or PayPal account used for the original purchase.